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Project Techniques Logo :: Project Management & Business Consulting
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Sector: Technology
Skill: Business Process Analysis
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Microsoft - Small Organisation Pilot

Microsoft felt that there was an opportunity to improve their relationship with small and medium business customers and encourage greater confidence in new software. A proposal was put forward to pilot a new service offering for small to medium businesses which combine Office XP software with a new unlimited technical support package as a means of better meeting the needs of this customer segment. Project Techniques were asked to project manage the implementation of this pilot project within Microsoft's Contact Centre who had not provided first tier technical support in the past.

Our initial task was to develop a consolidated project plan and project team as the new offering spanned a number of business groups and areas within Microsoft. We then played a major role in the development of role descriptions, overseeing the recruitment of staff and developing a training plan for new staff.

We were also responsible for the development of processes for the new offering and the design of a knowledge management system.

Project Techniques delivered the project on time, to specification and within Microsoft's desired timescales.

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Grey Pixel   With over 50,000 employees worldwide and sales revenues in excess of $28b Microsoft is acknowledged as the worldwide leader in software, services and Internet technologies for personal and business computing
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© Copyright 2005 Project Techniques Limited. All rights reserved.
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