Spacer
Table Top :: Project Management & Business Consulting
Grey Pixel Spacer Spacer Spacer Grey Pixel
Grey Pixel

 

 

 

 

 

 

 

 

 

 

 

Project Techniques Logo :: Project Management & Business Consulting
Spacer
Spacer
Grey Pixel
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Wouldn’t you rather work with creative people who will contribute real commercial advantage to your business solutions?

The scope and nature of the projects we are involved with is not only remarkably varied it is also constantly evolving and expanding

The fact is that Project Techniques has the skills to address virtually any project requirement across multiple sectors of industry and commerce.

Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer
Select a Sector Spacer Spacer  
Spacer Grey Pixel
Table Bottom
Spacer
Sector: Technology
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Home User Magazine
Spacer
Microsoft had identified a need to understand more about home users. Microsoft decided to set up a research panel to show home users how to get the best from their PC with the aim of improving consumers' confidence to fix problems when they arose. Project Techniques were appointed to provide programme management support.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Microsoft First Resource Pilot
Spacer
Microsoft identified that the support needs of small business IT support organisations were not being sufficiently met by the existing support offerings. Project Techniques were asked to help implement an online community to provide the opportunity for individuals to network.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Switchboard Transition
Spacer
Following a European reorganisation of customer contact operations, Microsoft approached Project Techniques to assist with the selection of a new vendor for the UK's switchboard operations and to manage the transitioning of the operation from the existing service provider.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Online Support Purchasing Project
Spacer
As a result of customer feedback Microsoft had identified a need to offer the option of purchasing technical support contracts on the web. This allows customers greater freedom in their support options and allows Microsoft further efficiencies in providing support. Project Techniques was commissioned to project manage the implementation of an online technical support purchasing tool throughout EMEA.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Developer Routing Project
Spacer
Responding to disappointing initial customer satisfaction results, Microsoft set up a pilot project to understand how support for their Developer customers could be provided in a more efficient, cost effective and value added manner. Project Techniques were engaged to set-up and manage the three month pilot project throughout its entire lifecycle.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Education Pilot
Spacer
Microsoft felt that the needs of Education customers were not being satisfied through the current offerings available, despite several customised offerings being developed in the past. Microsoft developed a new concept aimed at providing an increased level of technical support to education customers based on a 'not for profit' model. It is a joint venture between Microsoft and Nottingham Trent University.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Chat Pilot
Spacer
Microsoft has successfully provided technical support through chat (realtime online support) for several years and chose to explore the possibility of extending chat to customer services. A decision was taken to run a pilot in France that would provide data to build a business case for further global deployments. Project Techniques were commissioned to manage this pilot.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Cisco - Data Standards Development
Spacer
Cisco's European marketing organisation approached Project Techniques to work with the company in developing pan-European data standards. The development of these standards has enabled Cisco to exchange, consolidate, share, analyse and exploit data across Europe and apply its skills in the data standards field.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Small Organisation Pilot
Spacer
Microsoft felt that there was an opportunity to improve their relationship with small and medium business customers and encourage greater confidence in new software. A proposal was put forward to pilot a new service offering for small to medium businesses which combined new Office XP software with a new unlimited technical support package as a means of better meeting the needs of this customer segment. Project Techniques were asked to project manage the implementation of this pilot project within Microsoft's Contact Centre who had not provided first tier technical support in the past.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Betfair - Web Content Improvement
Spacer
Project Techniques were appointed to manage the process of improving sports-related content on Betfair's website and thereby retain existing customers and attract new customers by adding value to their betting experience.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Table Top
Grey Pixel Spacer Spacer Spacer Spacer Spacer Grey Pixel
Grey Pixel Spacer

Project Thumbnail

Spacer
Microsoft - Original Equipment Manufacturer (OEM) Project
Spacer
As a result of an investigation into customer complaints Microsoft identified that the segment with the greatest number of issues were customers of Original Equipment Manufacturers (OEMs). Project Techniques were engaged to initiate a project to analyse and gain a better understanding of the reasons for contact, and to develop strategies to reduce complaints.
Spacer
... more >>
Spacer Grey Pixel
Table Bottom
Spacer
Grey Pixel
Spacer
© Copyright 2005 Project Techniques Limited. All rights reserved.
  Grey Pixel
Table Bottom
Spacer